Case file
Mortgages
Complaint 22079712 First Citizens Bancshares
In progress- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue while managing or servicing your loan
- Filed by
- Web
- Company's answer
- In progress
- On time
- Yes, within 15 days
- May 11, 2026Complaint received
- Oct 7, 2026Sent to First Citizens Bancshares (149 days later)
- WaitingIn progress
In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.
More First Citizens Bancshares complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 6, 2026 | Mortgages | Trouble during payment processPayment process | NC | Explained | Yes |
| Aug 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Jul 13, 2026 | Mortgages | Trouble during payment processFees charged | WA | Explained | Yes |
| Jul 13, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | GA | Explained | Yes |
| Jul 8, 2026 | Mortgages | Trouble during payment processInterest rate | FL | Explained | Yes |
| Jul 5, 2026 | Mortgages | Trouble during payment processPayment process | NC | Explained | Yes |
| Apr 13, 2026 | Mortgages | Trouble during payment processInterest rate | FL | Explained | Yes |
| Apr 1, 2026 | Mortgages | Trouble during payment processPaying off the loan | CO | Explained | Yes |
| Jan 18, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | ME | Explained | Yes |
| Jan 2, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | VA | Explained | Yes |
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