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Case file

Prepaid & gift cards

Complaint 18149663 Capital One

Fixed
Product
Prepaid card · Gift card
Detail
Confusing or misleading advertising about the card
From
Alabama 36109
Filed by
Web · Servicemember
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
  1. Dec 18, 2025Complaint received
  2. Dec 18, 2025Sent to Capital One
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Capital One complaints about advertising

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedVAExplainedYes
Sep 15, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedPAExplainedYes
Sep 14, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedOHMoney backYes
Sep 3, 2026Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedGAExplainedYes
Mar 28, 2025Prepaid & gift cardsAdvertisingConfusing or misleading advertising about the cardFLFixedYes
Feb 22, 2025Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCOExplainedYes
Feb 19, 2024Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedINExplainedYes
Aug 18, 2023Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedCAFixedYes
May 16, 2023Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedORExplainedYes
Feb 16, 2023Prepaid & gift cardsAdvertisingChanges in terms from what was offered or advertisedORExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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