Case file
Prepaid & gift cards
Complaint 26437533 Capital One
Explained- Product
- Prepaid card · General-purpose prepaid card
- Detail
- Changes in terms from what was offered or advertised
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Sep 3, 2026Complaint received
- Sep 3, 2026Sent to Capital One
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Capital One complaints about advertising
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 6, 2026 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | VA | Explained | Yes |
| Sep 15, 2026 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | PA | Explained | Yes |
| Sep 14, 2026 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | OH | Money back | Yes |
| Dec 18, 2025 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | AL | Fixed | Yes |
| Mar 28, 2025 | Prepaid & gift cards | AdvertisingConfusing or misleading advertising about the card | FL | Fixed | Yes |
| Feb 22, 2025 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | CO | Explained | Yes |
| Feb 19, 2024 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | IN | Explained | Yes |
| Aug 18, 2023 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | CA | Fixed | Yes |
| May 16, 2023 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | OR | Explained | Yes |
| Feb 16, 2023 | Prepaid & gift cards | AdvertisingChanges in terms from what was offered or advertised | OR | Explained | Yes |
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