Case file
Mortgages
Complaint 18185469 Onetrust Home Loans
Explained- Product
- Mortgage · Manufactured home loan
- Detail
- Delays in the application process
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Dec 19, 2025Complaint received
- Dec 19, 2025Sent to Onetrust Home Loans
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Onetrust Home Loans complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | VA | Explained | Yes |
| Dec 31, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | VA | Money back | Yes |
| Oct 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | TX | Explained | Yes |
| Apr 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | ID | Explained | Yes |
| Apr 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| May 17, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Fixed | No |
| Apr 7, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Fixed | Yes |
| Mar 10, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | No |
| Oct 20, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | No |
| Dec 8, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
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