Case file
Mortgages
Complaint 18395618 Onetrust Home Loans
Money back- Product
- Mortgage · Conventional home mortgage
- Detail
- Changes in loan terms during the application process
- Filed by
- Postal mail
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Dec 31, 2025Complaint received
- Mar 31, 2026Sent to Onetrust Home Loans (90 days later)
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More Onetrust Home Loans complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | VA | Explained | Yes |
| Dec 19, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | NJ | Explained | Yes |
| Oct 10, 2025 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | TX | Explained | Yes |
| Apr 9, 2024 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | ID | Explained | Yes |
| Apr 26, 2022 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | CA | Explained | Yes |
| May 17, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NY | Fixed | No |
| Apr 7, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | NC | Fixed | Yes |
| Mar 10, 2021 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | VA | Explained | No |
| Oct 20, 2020 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | PA | Explained | No |
| Dec 8, 2017 | Mortgages | Applying for a mortgage or refinancing an existing mortgage | GA | Explained | Yes |
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