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Complaint log

Onetrust Home Loans complaint log

The newest complaints about Onetrust Home Loans, as they are published, with the company's answer. Open any one for the full record and to discuss it.

ReceivedAboutIssueStateAnswerOn time
Sep 22, 2026MortgagesClosing on a mortgageFees or costs after closingSCExplainedYes
Aug 28, 2026MortgagesApplying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application processVAExplainedYes
Aug 14, 2026MortgagesStruggling to pay mortgageForeclosureOKExplainedYes
Aug 6, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingCTExplainedYes
Jul 13, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Apr 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Apr 2, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Apr 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Mar 24, 2026MortgagesTrouble during payment processLien releaseILExplainedYes
Mar 24, 2026MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefPAExplainedYes
Mar 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNVExplainedYes
Feb 3, 2026MortgagesClosing on a mortgageDelays with the closing processOHExplainedYes
Jan 16, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureOKExplainedYes
Jan 16, 2026MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuOHExplainedYes
Jan 14, 2026MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosurePAExplainedYes
Dec 31, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processVAMoney backYes
Dec 19, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processNJExplainedYes
Oct 22, 2025MortgagesStruggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation reliefTXExplainedYes
Oct 10, 2025MortgagesApplying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application processTXExplainedYes
Sep 22, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Aug 15, 2025MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Jul 22, 2025MortgagesTrouble during payment processPayment processPAExplainedYes
Jul 17, 2025MortgagesStruggling to pay mortgageApplying for or obtaining a modification, forbearance plan, short sale, or deed-in-lieuSCExplainedYes
Jun 24, 2025MortgagesClosing on a mortgageChanges in loan terms during or after closingNCExplainedYes
May 19, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresPAExplainedYes
Apr 9, 2025MortgagesStruggling to pay mortgageTrying to communicate with the company to fix an issue related to modification, forbearance, short sale, deed-in-lieu, bankruptcy, or foreclosureSCExplainedYes
Aug 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
Jun 13, 2024MortgagesTrouble during payment processPayment processSCExplainedYes
Apr 12, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Apr 9, 2024MortgagesApplying for a mortgage or refinancing an existing mortgageDelays in the application processIDExplainedYes
Feb 7, 2024MortgagesClosing on a mortgageClosing disclosure or other related disclosuresGAExplainedYes
Jan 24, 2024MortgagesProblem with a company's investigation into an existing problemProblem with personal statement of disputeGAExplainedYes
Dec 16, 2023MortgagesClosing on a mortgageDelays with the closing processTNExplainedYes
Dec 13, 2023Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportGAExplainedYes
Oct 21, 2023MortgagesClosing on a mortgageChanges in loan terms during or after closingOHExplainedYes
Aug 4, 2023MortgagesTrouble during payment processOHExplainedYes
May 16, 2023MortgagesClosing on a mortgageCAExplainedYes
Mar 19, 2023MortgagesClosing on a mortgageCAExplainedYes
Mar 17, 2023MortgagesTrouble during payment processSCExplainedNo
Feb 21, 2023MortgagesTrouble during payment processNCExplainedNo
Jan 12, 2023Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNCExplainedYes
Aug 20, 2022MortgagesTrouble during payment processOHMoney backYes
Jul 7, 2022Credit reportingImproper use of your reportCredit inquiries on your report that you don't recognizeNVExplainedYes
Apr 26, 2022MortgagesApplying for a mortgage or refinancing an existing mortgageCAExplainedYes
Mar 3, 2022MortgagesImproper use of your reportCredit inquiries on your report that you don't recognizeCAExplainedNo
Jul 27, 2021MortgagesTrouble during payment processVAExplainedYes
Jun 26, 2021MortgagesTrouble during payment processFLExplainedYes
May 17, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageNYFixedNo
Apr 15, 2021MortgagesTrouble during payment processSCExplainedYes
Apr 7, 2021MortgagesApplying for a mortgage or refinancing an existing mortgageNCFixedYes

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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