Mortgage company · complaint record
Onetrust Home Loans complaints
Filed under CALCON MUTUAL MORTGAGE LLC DBA ONETRUST HOME LOANS
Consumers have filed 66 complaints about Onetrust Home Loans since 2015, 17 of them in the last 12 months. It answered 100% on time and closed 6% with relief for the customer. The most common problem is trouble during payment process.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 66
- Last 12 months
- 17
- Answered on time
- 100%
- Closed with relief
- 6%
- Last 30 days
- 0
- Rank
- #96 of 595
Since June 2015
new vs the year before
Industry: 96%
Typical mortgage company: 5%
Newest: Sep 22, 2026
Most complained-about mortgage lenders & servicers
Onetrust Home Loans complaints by month
The busiest month was January 2026 (3 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Onetrust Home Loans answered all time
- Closed with monetary relief46.1%
- Closed with non-monetary relief23%
- Closed with explanation6090.9%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Onetrust Home Loans complaints are about
Top Onetrust Home Loans problems
Inside "Trouble during payment process"
- Escrow, taxes, or insurance 3
- Payment process 3
- Trying to communicate with the company to fix an issue while managing or servicing your loan 3
- Lien release 1
Where Onetrust Home Loans complaints come from
Most complaints: South Carolina (9), Pennsylvania (8), Georgia (8), Ohio (6), California (5).
Onetrust Home Loans compared with other mortgage lenders & servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | Midwest Loan ServicesMortgages | 50 | 29 | C |
| 2 | Truhome SolutionsMortgages | 43 | 28 | D |
| 3 | NEXA MortgageMortgages | 8 | 28 | F |
| 4 | HilltopMortgages | 51 | 28 | C |
| 5 | Land Home Financial ServicesMortgages | 21 | 27 | F |
| 6 | First United Bank and TrustMortgages | 60 | 27 | C |
| 7 | A&D MortgageMortgages | 45 | 25 | D |
| 8 | Onetrust Home LoansMortgages | - | 17 | - |
Compare side by side: Onetrust Home Loans vs Midwest Loan Services · Onetrust Home Loans vs Truhome Solutions · Onetrust Home Loans vs NEXA Mortgage · Onetrust Home Loans vs Hilltop
What people say about Onetrust Home Loans
All experiencesNo experiences with Onetrust Home Loans yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Onetrust Home Loans complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Sep 22, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | Explained |
| Aug 28, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageTrying to communicate with the company to fix an issue with the application process | Explained |
| Aug 14, 2026 | Mortgages | Struggling to pay mortgageForeclosure | Explained |
| Aug 6, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | Explained |
| Jul 13, 2026 | Mortgages | Trouble during payment processPayment process | Explained |
| Apr 23, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Apr 2, 2026 | Mortgages | Closing on a mortgageClosing disclosure or other related disclosures | Explained |
| Apr 1, 2026 | Mortgages | Trouble during payment processEscrow, taxes, or insurance | Explained |
| Mar 24, 2026 | Mortgages | Trouble during payment processLien release | Explained |
| Mar 24, 2026 | Mortgages | Struggling to pay mortgageAn existing modification, forbearance plan, short sale, or other loss mitigation relief | Explained |
| Mar 11, 2026 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | Explained |
| Feb 3, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | Explained |
Questions about Onetrust Home Loans
How many complaints does Onetrust Home Loans have?
Onetrust Home Loans has 66 complaints on record since June 2015, including 17 in the last 12 months and 0 in the last 30 days. That makes it number 1,166 of every company by complaints this year.
Does Onetrust Home Loans respond to complaints?
Yes. Onetrust Home Loans answered 100% of its complaints on time (within 15 days) and closed 6% with relief - money back or a fix; 5.9% ended with money back. The rest were mostly closed with an explanation only.
What do people complain about most with Onetrust Home Loans?
The most common problems are trouble during payment process (19), struggling to pay mortgage (8), closing on a mortgage (15).
Is Onetrust Home Loans legit?
Onetrust Home Loans is a real company with a public complaint record: consumers have complained about it 66 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Onetrust Home Loans legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Onetrust Home Loans?
Complain to Onetrust Home Loans in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Onetrust Home Loans complaints come from?
Most come from South Carolina (9), Pennsylvania (8), Georgia (8). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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