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Case file

Mortgages

Complaint 18342648 First Citizens Bancshares

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Paying off the loan
From
Nebraska 68502
Filed by
Phone · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Dec 29, 2025Complaint received
  2. Dec 31, 2025Sent to First Citizens Bancshares (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More First Citizens Bancshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
Aug 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processFees chargedWAExplainedYes
Jul 13, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanGAExplainedYes
Jul 8, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Jul 5, 2026MortgagesTrouble during payment processPayment processNCExplainedYes
May 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNCIn progressYes
Apr 13, 2026MortgagesTrouble during payment processInterest rateFLExplainedYes
Apr 1, 2026MortgagesTrouble during payment processPaying off the loanCOExplainedYes
Jan 18, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceMEExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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