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Case file

Mortgages

Complaint 18395224 Eastern Bankshares

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Payment process
From
Massachusetts 02056
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 31, 2025Complaint received
  2. Dec 31, 2025Sent to Eastern Bankshares
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Oct 6, 2026MortgagesTrouble during payment processInterest rateMAExplainedYes
Jul 23, 2026MortgagesTrouble during payment processPayment processMAExplainedYes
Jun 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NHExplainedYes
Oct 30, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Nov 21, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Nov 19, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jun 7, 2022MortgagesTrouble during payment processMAExplainedYes
Apr 8, 2022MortgagesTrouble during payment processMAExplainedYes
Feb 18, 2022MortgagesTrouble during payment processMAMoney backYes
Sep 27, 2021MortgagesTrouble during payment processMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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