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Mortgages

Complaint 29264370 Eastern Bankshares

Explained
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Interest rate
From
Massachusetts 02122
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 6, 2026Complaint received
  2. Oct 6, 2026Sent to Eastern Bankshares
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 23, 2026MortgagesTrouble during payment processPayment processMAExplainedYes
Jun 30, 2026MortgagesTrouble during payment processPrivate mortgage insurance (PMI)NHExplainedYes
Dec 31, 2025MortgagesTrouble during payment processPayment processMAExplainedYes
Oct 30, 2025MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Nov 21, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Nov 19, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanMAExplainedYes
Jun 7, 2022MortgagesTrouble during payment processMAExplainedYes
Apr 8, 2022MortgagesTrouble during payment processMAExplainedYes
Feb 18, 2022MortgagesTrouble during payment processMAMoney backYes
Sep 27, 2021MortgagesTrouble during payment processMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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