Case file
Mortgages
Complaint 5237276 Eastern Bankshares
Money back- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Filed by
- Postal mail
- Company's answer
- Closed with monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 18, 2022Complaint received
- Feb 18, 2022Sent to Eastern Bankshares
- AnsweredClosed with monetary relief
Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.
More Eastern Bankshares complaints about trouble during payment process
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 6, 2026 | Mortgages | Trouble during payment processInterest rate | MA | Explained | Yes |
| Jul 23, 2026 | Mortgages | Trouble during payment processPayment process | MA | Explained | Yes |
| Jun 30, 2026 | Mortgages | Trouble during payment processPrivate mortgage insurance (PMI) | NH | Explained | Yes |
| Dec 31, 2025 | Mortgages | Trouble during payment processPayment process | MA | Explained | Yes |
| Oct 30, 2025 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Nov 21, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Nov 19, 2024 | Mortgages | Trouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loan | MA | Explained | Yes |
| Jun 7, 2022 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Apr 8, 2022 | Mortgages | Trouble during payment process | MA | Explained | Yes |
| Sep 27, 2021 | Mortgages | Trouble during payment process | MA | Explained | Yes |
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