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Mortgages

Complaint 18765036 Citibank

Explained
Company
Citibank
Product
Mortgage · VA mortgage
Detail
Delays with the closing process
From
Illinois 601XX
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 16, 2026Complaint received
  2. Jan 16, 2026Sent to Citibank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about closing on a mortgage

ReceivedAboutIssueStateAnswerOn time
Oct 21, 2026MortgagesClosing on a mortgageDelays with the closing processMDExplainedYes
Oct 3, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAMoney backYes
Aug 13, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNJExplainedYes
Jul 9, 2026MortgagesClosing on a mortgageChanges in loan terms during or after closingCAExplainedYes
Jul 6, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresCAMoney backYes
Mar 24, 2026MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNYMoney backYes
Mar 19, 2026MortgagesClosing on a mortgageDelays with the closing processNYExplainedYes
Mar 19, 2026MortgagesClosing on a mortgageTrying to communicate with the company to fix an issue with the loan closingNYFixedYes
Sep 2, 2025MortgagesClosing on a mortgageClosing disclosure or other related disclosuresNYExplainedYes
Aug 13, 2025MortgagesClosing on a mortgageDelays with the closing processNEFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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