Case file
Student loans
Complaint 1896524 Van Ru Credit
Explained- Product
- Student loan · Non-federal student loan
- Detail
- Trouble with how payments are handled
- Filed by
- Referral
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 26, 2016Complaint received
- Apr 28, 2016Sent to Van Ru Credit (2 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Van Ru Credit complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 28, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | TX | Explained | Yes |
| Mar 11, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | MI | Fixed | Yes |
| Mar 10, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | MI | Fixed | Yes |
| Mar 4, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | NC | Fixed | Yes |
| Jan 31, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | NC | Fixed | Yes |
| Oct 26, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | WA | Fixed | Yes |
| Aug 2, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MI | Explained | Yes |
| Jun 28, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | PA | Fixed | Yes |
| Jun 1, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | FL | Fixed | Yes |
| Jun 1, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | VA | Fixed | Yes |
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