Case file
Student loans
Complaint 2381562 Van Ru Credit
Fixed- Product
- Student loan · Federal student loan servicing
- Detail
- Having problems with customer service
- Filed by
- Web
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Mar 10, 2017Complaint received
- Mar 14, 2017Sent to Van Ru Credit (4 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More Van Ru Credit complaints about dealing with my lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 28, 2017 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | TX | Explained | Yes |
| Mar 11, 2017 | Student loans | Dealing with my lender or servicerHaving problems with customer service | MI | Fixed | Yes |
| Mar 4, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | NC | Fixed | Yes |
| Jan 31, 2017 | Student loans | Dealing with my lender or servicerNeed information about my balance/terms | NC | Fixed | Yes |
| Oct 26, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | WA | Fixed | Yes |
| Aug 2, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | MI | Explained | Yes |
| Jun 28, 2016 | Student loans | Dealing with my lender or servicerDon't agree with fees charged | PA | Fixed | Yes |
| Jun 1, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | FL | Fixed | Yes |
| Jun 1, 2016 | Student loans | Dealing with my lender or servicerHaving problems with customer service | VA | Fixed | Yes |
| Apr 26, 2016 | Student loans | Dealing with my lender or servicerTrouble with how payments are handled | MN | Explained | Yes |
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