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Prepaid & gift cards

Complaint 19330378 KeyBank

Money back
Company
KeyBank
Product
Prepaid card · General-purpose prepaid card
Detail
Problem with a check written from your prepaid card account
From
Connecticut 06482
Filed by
Referral
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Feb 6, 2026Complaint received
  2. Feb 7, 2026Sent to KeyBank (1 day later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More KeyBank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 21, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardINIn progressYes
Aug 17, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Aug 9, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 13, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 6, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 2, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Aug 13, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Aug 1, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jan 20, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Mar 12, 2024Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNYFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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