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Case file

Prepaid & gift cards

Complaint 25137973 KeyBank

Explained
Company
KeyBank
Product
Prepaid card · Government benefit card
Detail
Trouble getting information about the card
From
New York 10038
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Aug 9, 2026Complaint received
  2. Aug 24, 2026Sent to KeyBank (15 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Aug 21, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardINIn progressYes
Aug 17, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 13, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 6, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jul 2, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Feb 6, 2026Prepaid & gift cardsTrouble using the cardProblem with a check written from your prepaid card accountCTMoney backYes
Aug 13, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Aug 1, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Jan 20, 2025Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardNYExplainedYes
Mar 12, 2024Prepaid & gift cardsTrouble using the cardProblem using the card to withdraw money from an ATMNYFixedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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