Case file
Credit reporting
Complaint 19343230 Selene
Explained- Product
- Credit reporting or other personal consumer reports · Credit reporting
- Detail
- Investigation took more than 30 days
- Filed by
- Web · Servicemember
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Feb 8, 2026Complaint received
- Feb 8, 2026Sent to Selene
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Selene complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 26, 2026 | Mortgages | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | CO | Explained | Yes |
| Oct 16, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | FL | In progress | Yes |
| Sep 29, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | TX | In progress | Yes |
| Sep 16, 2026 | Mortgages | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | NY | Explained | Yes |
| Sep 11, 2026 | Mortgages | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | MD | Explained | Yes |
| Aug 17, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | NJ | Explained | Yes |
| Aug 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | Explained | Yes |
| Jul 7, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | IL | Explained | Yes |
| Jul 5, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | CA | Explained | Yes |
| Jun 11, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | Explained | Yes |
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