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Money transfers & apps

Complaint 1963077 Securus J

Explained
Company
Securus J
Product
Money transfers · Domestic (US) money transfer
From
Michigan 49036
Filed by
Postal mail
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Jun 10, 2016Complaint received
  2. Jun 13, 2016Sent to Securus J (3 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Securus J complaints about money was not available when promised

ReceivedAboutIssueStateAnswerOn time
Dec 24, 2022CryptoMoney was not available when promisedKYExplainedYes
Mar 14, 2022CryptoMoney was not available when promisedVAExplainedYes
Dec 15, 2020Money transfers & appsMoney was not available when promisedVAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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