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Case file

Credit cards

Complaint 19708020 KeyBank

Explained
Company
KeyBank
Product
Credit card · General-purpose credit card or charge card
Detail
Company closed your account
From
Ohio 44094
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Feb 21, 2026Complaint received
  2. Feb 23, 2026Sent to KeyBank (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More KeyBank complaints about closing your account

ReceivedAboutIssueStateAnswerOn time
Aug 24, 2026Credit cardsClosing your accountCompany closed your accountCAExplainedYes
Aug 4, 2026Credit cardsClosing your accountCompany closed your accountCOExplainedYes
Jul 24, 2026Credit cardsClosing your accountCompany closed your accountCOExplainedYes
May 20, 2026Credit cardsClosing your accountCompany closed your accountINExplainedYes
May 7, 2026Credit cardsClosing your accountCan't close your accountWAMoney backYes
Apr 17, 2026Credit cardsClosing your accountCan't close your accountNYExplainedYes
Jun 20, 2025Credit cardsClosing your accountCompany closed your accountNYMoney backYes
May 10, 2024Credit cardsClosing your accountCompany closed your accountORMoney backYes
May 2, 2024Credit cardsClosing your accountCompany closed your accountINExplainedYes
Apr 3, 2024Credit cardsClosing your accountCompany closed your accountOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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