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Mortgages

Complaint 20179369 Onetrust Home Loans

Explained
Product
Mortgage · Other type of mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
Nevada 894XX
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Mar 11, 2026Complaint received
  2. Mar 11, 2026Sent to Onetrust Home Loans
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Onetrust Home Loans complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 13, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Apr 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Apr 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Mar 24, 2026MortgagesTrouble during payment processLien releaseILExplainedYes
Aug 15, 2025MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Jul 22, 2025MortgagesTrouble during payment processPayment processPAExplainedYes
Aug 5, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanSCExplainedYes
Jun 13, 2024MortgagesTrouble during payment processPayment processSCExplainedYes
Apr 12, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Aug 4, 2023MortgagesTrouble during payment processOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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