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Mortgages

Complaint 9714585 Onetrust Home Loans

Explained
Product
Mortgage · Conventional home mortgage
Detail
Trying to communicate with the company to fix an issue while managing or servicing your loan
From
South Carolina 29651
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 5, 2024Complaint received
  2. Aug 5, 2024Sent to Onetrust Home Loans
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Onetrust Home Loans complaints about trouble during payment process

ReceivedAboutIssueStateAnswerOn time
Jul 13, 2026MortgagesTrouble during payment processPayment processOHExplainedYes
Apr 23, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceSCExplainedYes
Apr 1, 2026MortgagesTrouble during payment processEscrow, taxes, or insuranceGAExplainedYes
Mar 24, 2026MortgagesTrouble during payment processLien releaseILExplainedYes
Mar 11, 2026MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanNVExplainedYes
Aug 15, 2025MortgagesTrouble during payment processEscrow, taxes, or insurancePAExplainedYes
Jul 22, 2025MortgagesTrouble during payment processPayment processPAExplainedYes
Jun 13, 2024MortgagesTrouble during payment processPayment processSCExplainedYes
Apr 12, 2024MortgagesTrouble during payment processTrying to communicate with the company to fix an issue while managing or servicing your loanFLExplainedYes
Aug 4, 2023MortgagesTrouble during payment processOHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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