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Student loans

Complaint 2020970 Vermont Student Assistance

Explained
Product
Student loan · Federal student loan servicing
Detail
Trouble with how payments are handled
From
Virginia XXXXX
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 20, 2016Complaint received
  2. Jul 21, 2016Sent to Vermont Student Assistance (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Vermont Student Assistance complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Jan 10, 2017Student loansDealing with my lender or servicerReceived bad information about my loanVTExplainedYes
Dec 27, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceVTExplainedYes
Oct 4, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledOHExplainedYes
Aug 5, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedVTExplainedYes
Aug 1, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledVAExplainedYes
Jul 22, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedVTExplainedYes
Jul 21, 2016Student loansDealing with my lender or servicerDon't agree with fees chargedNHExplainedYes
Jun 23, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceCAExplainedYes
May 26, 2016Student loansDealing with my lender or servicerHaving problems with customer serviceCAExplainedYes
Apr 24, 2016Student loansDealing with my lender or servicerTrouble with how payments are handledWAExplainedYes

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