Loan servicer · complaint record
Vermont Student Assistance complaints
Filed under Vermont Student Assistance Corporation
Consumers have filed 52 complaints about Vermont Student Assistance since 2014, none in the last 12 months. It answered 100% on time and closed 10% with relief for the customer. The most common problem is dealing with my lender or servicer.
Rated once a company has 25+ complaints in 12 months. How it works
- Complaints on record
- 52
- Last 12 months
- 0
- Answered on time
- 100%
- Closed with relief
- 10%
- Last 30 days
- 0
- Rank
- -
Since October 2014
new vs the year before
Industry: 68.4%
Typical loan servicer: 2%
Newest: Apr 8, 2025
Vermont Student Assistance complaints by month
The busiest month was July 2016 (5 complaints). Complaints rise with a company's size and with news, so compare trends rather than totals.
How Vermont Student Assistance answered all time
- Closed with monetary relief11.9%
- Closed with non-monetary relief47.7%
- Closed with explanation4790.4%
"Closed with explanation" means the company replied but gave no money back and changed nothing. What each answer means
What Vermont Student Assistance complaints are about
Top Vermont Student Assistance problems
Inside "Dealing with my lender or servicer"
- Trouble with how payments are handled 7
- Having problems with customer service 4
- Don't agree with fees charged 3
- Keep getting calls about my loan 1
- Received bad information about my loan 1
Where Vermont Student Assistance complaints come from
Most complaints: Vermont (16), New York (4), Colorado (4), Massachusetts (4), New Hampshire (4).
Vermont Student Assistance compared with other student loan servicers
| # | Company | Score | 12 months | Grade |
|---|---|---|---|---|
| 1 | EarnestStudent loans | 51 | 68 | C |
| 2 | College Ave Student Loan ServicingStudent loans | 55 | 67 | C |
| 3 | Meritize FinancialStudent loans | 0 | 47 | F |
| 4 | LendKey TechnologiesStudent loans | 85 | 42 | A |
| 5 | Iowa Student Loan LiquidityStudent loans | 51 | 36 | C |
| 6 | MPOWER Financing, Public BenefitStudent loans | 40 | 32 | D |
| 7 | Kentucky Higher Education Assistance AuthorityStudent loans | 49 | 32 | D |
| 8 | Vermont Student AssistanceStudent loans | - | 0 | - |
Compare side by side: Vermont Student Assistance vs Earnest · Vermont Student Assistance vs College Ave Student Loan Servicing · Vermont Student Assistance vs Meritize Financial · Vermont Student Assistance vs LendKey Technologies
What people say about Vermont Student Assistance
All experiencesNo experiences with Vermont Student Assistance yet. Yours would be the first on the record - and the one the next person reads.
Share yoursLatest Vermont Student Assistance complaints
Full log| Received | About | Issue | Answer |
|---|---|---|---|
| Apr 8, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Apr 8, 2025 | Credit reporting | Incorrect information on your reportAccount information incorrect | Explained |
| Sep 12, 2024 | Credit reporting | Incorrect information on your reportInformation is missing that should be on the report | Explained |
| May 12, 2024 | Credit reporting | Incorrect information on your reportAccount status incorrect | Explained |
| Mar 14, 2024 | Student loans | Struggling to repay your loanProblem lowering your monthly payments | Explained |
| Oct 6, 2023 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
| Oct 6, 2022 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| May 19, 2022 | Credit reporting | Problem with a credit reporting company's investigation into an existing problemTheir investigation did not fix an error on your report | Explained |
| Nov 1, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | Explained |
| May 5, 2021 | Student loans | Struggling to repay your loanCan't get other flexible options for repaying your loan | Explained |
| Apr 7, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | Explained |
| Mar 30, 2021 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | Explained |
Questions about Vermont Student Assistance
How many complaints does Vermont Student Assistance have?
Vermont Student Assistance has 52 complaints on record since October 2014, including 0 in the last 12 months and 0 in the last 30 days.
Does Vermont Student Assistance respond to complaints?
Yes. Vermont Student Assistance answered 100% of its complaints on time (within 15 days) and closed 10% with relief - money back or a fix. The rest were mostly closed with an explanation only.
What do people complain about most with Vermont Student Assistance?
The most common problems are dealing with my lender or servicer (16), can't repay my loan (11), dealing with your lender or servicer (11).
Is Vermont Student Assistance legit?
Vermont Student Assistance is a real company with a public complaint record: consumers have complained about it 52 times and it answers through the official complaint process. Whether it is right for you depends on the details - see is Vermont Student Assistance legit? for the signals, red flags and how to protect yourself.
How do I file a complaint against Vermont Student Assistance?
Complain to Vermont Student Assistance in writing first and keep a copy. If it isn't fixed, file an official complaint with the federal consumer financial regulator - the company must answer, usually within 15 days. Our step-by-step guide: how to file a complaint against a company. Then share your experience here so others know.
Where do most Vermont Student Assistance complaints come from?
Most come from Vermont (16), New York (4), Colorado (4). Big states file more complaints, so the map shows complaints per 100,000 people.
Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works
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