Case file
Mortgages
Complaint 2082303 Umpqua
Explained- Product
- Mortgage · Conventional fixed mortgage
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Aug 25, 2016Complaint received
- Aug 29, 2016Sent to Umpqua (4 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Umpqua complaints about loan servicing, payments, escrow account
| Received | About | Issue | State | Answer | On time |
|---|
| Apr 19, 2017 | Mortgages | Loan servicing, payments, escrow account | WA | Money back | Yes |
| Mar 16, 2017 | Mortgages | Loan servicing, payments, escrow account | - | Explained | Yes |
| Nov 9, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Money back | Yes |
| Nov 5, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Aug 16, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | Yes |
| Jul 20, 2016 | Mortgages | Loan servicing, payments, escrow account | CA | Explained | Yes |
| Jul 8, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| Jun 24, 2016 | Mortgages | Loan servicing, payments, escrow account | OR | Explained | Yes |
| May 5, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Explained | No |
| Mar 25, 2016 | Mortgages | Loan servicing, payments, escrow account | WA | Fixed | Yes |
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