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Case file

Mortgages

Complaint 20872112 Eastern Bankshares

Fixed
Product
Mortgage · Home equity loan or line of credit (HELOC)
Detail
Difficulty submitting a dispute or getting information about a dispute over the phone
From
Massachusetts 02464
Filed by
Web
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Apr 2, 2026Complaint received
  2. Apr 2, 2026Sent to Eastern Bankshares
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about problem with a company's investigation into an existing problem

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAIn progressYes
Sep 24, 2026MortgagesProblem with a company's investigation into an existing problemProblem with personal statement of disputePAExplainedYes
Apr 9, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Mar 26, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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