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Case file

Mortgages

Complaint 28172982 Eastern Bankshares

Explained
Product
Mortgage · Manufactured home loan
Detail
Problem with personal statement of dispute
From
Pennsylvania 17046
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 24, 2026Complaint received
  2. Sep 24, 2026Sent to Eastern Bankshares
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Eastern Bankshares complaints about problem with a company's investigation into an existing problem

ReceivedAboutIssueStateAnswerOn time
Oct 31, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAIn progressYes
Apr 9, 2026Credit reportingProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAExplainedYes
Apr 2, 2026MortgagesProblem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phoneMAFixedYes
Mar 26, 2026Credit reportingProblem with a company's investigation into an existing problemTheir investigation did not fix an error on your reportMAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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