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Prepaid & gift cards

Complaint 20933806 Navy Federal Credit Union

Explained
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble closing card
From
Colorado 80247
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company believes it acted appropriately as authorized by contract or law
  1. Apr 3, 2026Complaint received
  2. Apr 3, 2026Sent to Navy Federal Credit Union
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Navy Federal Credit Union complaints about problem getting a card or closing an account

ReceivedAboutIssueStateAnswerOn time
Sep 17, 2026Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardNCIn progressYes
Aug 13, 2024Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardARExplainedYes
Jul 13, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardTXExplainedYes
Jan 13, 2023Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardALExplainedYes
Dec 29, 2022Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardSCExplainedYes
Oct 19, 2022Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardORExplainedYes
Oct 29, 2021Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardTXMoney backYes
Jun 17, 2021Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing card-Money backYes
Jan 7, 2021Prepaid & gift cardsProblem getting a card or closing an accountTrouble closing cardCAExplainedYes
Jun 18, 2020Prepaid & gift cardsProblem getting a card or closing an accountTrouble getting, activating, or registering a cardCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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