Complaint 21530296 Commerce Bank

Explained

Company: Commerce Bank
Product: Prepaid card · General-purpose prepaid card
Issue: Trouble using the card
Detail: Trouble getting information about the card
From: Illinois 618XX
Filed by: Web · Older American
Company's answer: Closed with explanation
On time: Yes, within 15 days

Apr 23, 2026Complaint received
Apr 23, 2026Sent to Commerce Bank
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Commerce Bank complaints about trouble using the card

Received	About	Issue	State	Answer	On time
Sep 16, 2026	Prepaid & gift cards	Trouble using the cardTrouble using the card to spend money in a store or online	IN	In progress	Yes
Jul 18, 2024	Prepaid & gift cards	Trouble using the cardTrouble getting information about the card	MO	Explained	Yes
Jan 12, 2024	Prepaid & gift cards	Trouble using the cardTrouble using the card to spend money in a store or online	KS	Money back	Yes
Jan 11, 2024	Prepaid & gift cards	Trouble using the cardTrouble using the card to spend money in a store or online	KS	Money back	Yes
Jun 29, 2023	Prepaid & gift cards	Trouble using the cardTrouble getting information about the card	MO	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 14 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works