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Case file

Prepaid & gift cards

Complaint 8145187 Commerce Bank

Money back
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble using the card to spend money in a store or online
From
Kansas 67213
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
  1. Jan 12, 2024Complaint received
  2. Jan 12, 2024Sent to Commerce Bank
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Commerce Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Sep 16, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineINIn progressYes
Apr 23, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes
Jul 18, 2024Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMOExplainedYes
Jan 11, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineKSMoney backYes
Jun 29, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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