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Case file

Prepaid & gift cards

Complaint 27447640 Commerce Bank

In progress
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble using the card to spend money in a store or online
From
Indiana 46311
Filed by
Web
Company's answer
In progress
On time
Yes, within 15 days
  1. Sep 16, 2026Complaint received
  2. Sep 16, 2026Sent to Commerce Bank
  3. WaitingIn progress

In progress: the company has not given its final answer yet. Most answer within 15 days; some take up to 60. The consumer's own description is not published with this record.

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More Commerce Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Apr 23, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes
Jul 18, 2024Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMOExplainedYes
Jan 12, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineKSMoney backYes
Jan 11, 2024Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineKSMoney backYes
Jun 29, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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