Case file
Mortgages
Complaint 21579073 PenFed Credit Union
Explained- Product
- Mortgage · Home equity loan or line of credit (HELOC)
- Detail
- Trying to communicate with the company to fix an issue with the application process
- Filed by
- Phone
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Apr 24, 2026Complaint received
- Apr 24, 2026Sent to PenFed Credit Union
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More PenFed Credit Union complaints about applying for a mortgage or refinancing an existing mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 29, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | VA | In progress | Yes |
| Aug 27, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | VA | Explained | Yes |
| Aug 26, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | CO | Explained | Yes |
| Aug 12, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageNegative impact of inaccurate appraisal | FL | Explained | Yes |
| Jul 22, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageDelays in the application process | OH | Explained | Yes |
| Jul 10, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | VA | Money back | Yes |
| Jun 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageApplication denials | NJ | Money back | Yes |
| Apr 1, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageChanges in loan terms during the application process | FL | Explained | Yes |
| Feb 24, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageConfusing or misleading advertising or marketing | MD | Explained | Yes |
| Jan 16, 2026 | Mortgages | Applying for a mortgage or refinancing an existing mortgageFees or costs during the application process | MD | Explained | Yes |
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