Complaint 2162217 Citibank

Explained

Company: Citibank
Product: Prepaid card · General purpose card
Issue: Fees
From: Texas 75002
Filed by: Web
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Oct 15, 2016Complaint received
Oct 19, 2016Sent to Citibank (4 days later)
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about fees

Received	About	Issue	State	Answer	On time
Mar 29, 2017	Prepaid & gift cards	Fees	OH	Explained	Yes
Dec 30, 2016	Prepaid & gift cards	Fees	OH	Explained	Yes
Nov 28, 2016	Prepaid & gift cards	Fees	FL	Explained	Yes
Oct 19, 2016	Prepaid & gift cards	Fees	NC	Money back	Yes
Oct 18, 2016	Prepaid & gift cards	Fees	CA	Money back	Yes
Aug 18, 2016	Prepaid & gift cards	Fees	RI	Explained	Yes
Jun 21, 2016	Prepaid & gift cards	Fees	OR	Money back	No
Feb 26, 2016	Prepaid & gift cards	Fees	FL	Explained	Yes
Jan 12, 2016	Prepaid & gift cards	Fees	AL	Explained	Yes
Dec 11, 2015	Prepaid & gift cards	Fees	IL	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 9 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works