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Prepaid & gift cards

Complaint 2236607 Citibank

Money back
Company
Citibank
Product
Prepaid card · Other special purpose card
Filed by
Web
Company's answer
Closed with monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 5, 2016Complaint received
  2. Dec 6, 2016Sent to Citibank (1 day later)
  3. AnsweredClosed with monetary relief

Closed with monetary relief: the company paid money back or credited the account. The consumer's own description is not published with this record.

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More Citibank complaints about managing, opening, or closing account

ReceivedAboutIssueStateAnswerOn time
Apr 17, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes
Mar 21, 2017Prepaid & gift cardsManaging, opening, or closing accountNYExplainedYes
Mar 20, 2017Prepaid & gift cardsManaging, opening, or closing accountFLExplainedYes
Mar 14, 2017Prepaid & gift cardsManaging, opening, or closing accountWIExplainedYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountCTMoney backYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountWIMoney backYes
Feb 17, 2017Prepaid & gift cardsManaging, opening, or closing accountNCExplainedYes
Jan 25, 2017Prepaid & gift cardsManaging, opening, or closing accountOHExplainedYes
Jan 12, 2017Prepaid & gift cardsManaging, opening, or closing accountILExplainedYes
Jan 6, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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