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Case file

Prepaid & gift cards

Complaint 2287176 Citibank

Explained
Company
Citibank
Product
Prepaid card · General purpose card
From
Illinois 62298
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 12, 2017Complaint received
  2. Jan 17, 2017Sent to Citibank (5 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Citibank complaints about managing, opening, or closing account

ReceivedAboutIssueStateAnswerOn time
Apr 17, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes
Mar 21, 2017Prepaid & gift cardsManaging, opening, or closing accountNYExplainedYes
Mar 20, 2017Prepaid & gift cardsManaging, opening, or closing accountFLExplainedYes
Mar 14, 2017Prepaid & gift cardsManaging, opening, or closing accountWIExplainedYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountCTMoney backYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountWIMoney backYes
Feb 17, 2017Prepaid & gift cardsManaging, opening, or closing accountNCExplainedYes
Jan 25, 2017Prepaid & gift cardsManaging, opening, or closing accountOHExplainedYes
Jan 6, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes
Dec 5, 2016Prepaid & gift cardsManaging, opening, or closing accountDCMoney backYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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