Share your experienceShare
Companies A-Z Rankings Categories Problems By state Latest complaints Trends Compare Experiences Reports Guides Share your experience
Theme
Case file

Prepaid & gift cards

Complaint 2311378 Citibank

Explained
Company
Citibank
Product
Prepaid card · General purpose card
From
Ohio 44113
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jan 25, 2017Complaint received
  2. Jan 27, 2017Sent to Citibank (2 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

Same problem with Citibank?

Tell people what happened to you and how it ended - it is the part the records leave out.

Share your experience See Citibank's record

More Citibank complaints about managing, opening, or closing account

ReceivedAboutIssueStateAnswerOn time
Apr 17, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes
Mar 21, 2017Prepaid & gift cardsManaging, opening, or closing accountNYExplainedYes
Mar 20, 2017Prepaid & gift cardsManaging, opening, or closing accountFLExplainedYes
Mar 14, 2017Prepaid & gift cardsManaging, opening, or closing accountWIExplainedYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountCTMoney backYes
Feb 18, 2017Prepaid & gift cardsManaging, opening, or closing accountWIMoney backYes
Feb 17, 2017Prepaid & gift cardsManaging, opening, or closing accountNCExplainedYes
Jan 12, 2017Prepaid & gift cardsManaging, opening, or closing accountILExplainedYes
Jan 6, 2017Prepaid & gift cardsManaging, opening, or closing accountCAExplainedYes
Dec 5, 2016Prepaid & gift cardsManaging, opening, or closing accountDCMoney backYes

Discuss this complaint

Be kind and stick to facts. No account numbers or other people's details. Rules

No comments yet. Start the conversation - questions are welcome too.

Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

Check the record before you sign.

Then add to it. Every experience you share - good or bad - goes on that company's record and helps the next person decide. Two minutes, anonymous.

Share your experience