Case file
Student loans
Complaint 23452727 MRS BPO
Fixed- Product
- Student loan · Private student loan
- Detail
- Don't agree with the fees charged
- Filed by
- Web · Servicemember · Older American
- Company's answer
- Closed with non-monetary relief
- On time
- Yes, within 15 days
- Public statement
- Company believes it acted appropriately as authorized by contract or law
- Jun 22, 2026Complaint received
- Aug 11, 2026Sent to MRS BPO (50 days later)
- AnsweredClosed with non-monetary relief
Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.
More MRS BPO complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Mar 11, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | OH | Fixed | Yes |
| Jun 23, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | HI | Fixed | Yes |
| Mar 31, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | CA | Fixed | Yes |
| Jan 21, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | NC | Explained | Yes |
| Jan 27, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | TN | Explained | Yes |
| Feb 21, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | MN | Fixed | Yes |
| Feb 3, 2020 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | PA | Explained | Yes |
| Jan 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| Oct 31, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | OH | Fixed | Yes |
| Apr 26, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | GA | Fixed | Yes |
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