Case file
Student loans
Complaint 3517780 MRS BPO
Explained- Product
- Student loan · Private student loan
- Detail
- Need information about your loan balance or loan terms
- Filed by
- Phone
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company can't verify or dispute the facts in the complaint
- Feb 3, 2020Complaint received
- Feb 11, 2020Sent to MRS BPO (8 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More MRS BPO complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Jun 22, 2026 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | VA | Fixed | Yes |
| Mar 11, 2026 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | OH | Fixed | Yes |
| Jun 23, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | HI | Fixed | Yes |
| Mar 31, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | CA | Fixed | Yes |
| Jan 21, 2022 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | NC | Explained | Yes |
| Jan 27, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | TN | Explained | Yes |
| Feb 21, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | MN | Fixed | Yes |
| Jan 27, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| Oct 31, 2019 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | OH | Fixed | Yes |
| Apr 26, 2017 | Student loans | Dealing with your lender or servicerProblem with customer service | GA | Fixed | Yes |
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