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Case file

Prepaid & gift cards

Complaint 24071687 Truist

Explained
Company
Truist
Product
Prepaid card · Government benefit card
Detail
Trouble using the card to spend money in a store or online
From
Georgia 30319
Filed by
Web · Servicemember
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Jul 10, 2026Complaint received
  2. Aug 25, 2026Sent to Truist (46 days later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 1, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Aug 31, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMDExplainedYes
Jan 26, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMIExplainedYes
Jan 20, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTNExplainedYes
Apr 13, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Dec 29, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Apr 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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