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Prepaid & gift cards

Complaint 7490024 Truist

Explained
Company
Truist
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble using the card to spend money in a store or online
From
Maryland 21811
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 31, 2023Complaint received
  2. Sep 1, 2023Sent to Truist (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Jul 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Oct 1, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Jan 26, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMIExplainedYes
Jan 20, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTNExplainedYes
Apr 13, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Dec 29, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Apr 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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