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Prepaid & gift cards

Complaint 4037398 Truist

Explained
Company
Truist
Product
Credit card or prepaid card · Government benefit card
Detail
Trouble using the card to spend money in a store or online
From
Ohio 45341
Filed by
Phone
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Dec 29, 2020Complaint received
  2. Dec 29, 2020Sent to Truist
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Truist complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Jul 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineGAExplainedYes
Oct 1, 2024Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Aug 31, 2023Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMDExplainedYes
Jan 26, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardMIExplainedYes
Jan 20, 2023Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTNExplainedYes
Apr 13, 2022Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Apr 3, 2020Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNHExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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