Case file
Bank accounts
Complaint 24104046 Eastern Bankshares
Explained- Product
- Checking or savings account · Checking account
- Detail
- Problem using a debit or ATM card
- Filed by
- Web · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jul 11, 2026Complaint received
- Jul 11, 2026Sent to Eastern Bankshares
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Eastern Bankshares complaints about managing an account
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 20, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | MA | Money back | Yes |
| Oct 14, 2026 | Bank accounts | Managing an accountFunds not handled or disbursed as instructed | NH | Explained | Yes |
| Sep 16, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | MA | Explained | Yes |
| Aug 31, 2026 | Bank accounts | Managing an accountProblem making or receiving payments | MA | Explained | Yes |
| Aug 28, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | NH | Explained | Yes |
| Jul 30, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | MA | Money back | Yes |
| Jul 10, 2026 | Bank accounts | Managing an accountProblem accessing account | MA | Explained | Yes |
| Jun 23, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | MA | Explained | Yes |
| Jun 9, 2026 | Bank accounts | Managing an accountProblem accessing account | MA | Explained | Yes |
| May 12, 2026 | Bank accounts | Managing an accountDeposits and withdrawals | MA | Money back | Yes |
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