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Student loans

Complaint 2443623 Nelnet

Explained
Company
Nelnet
Product
Student loan · Non-federal student loan
Detail
Received bad information about my loan
From
Virginia 23223
Filed by
Referral
Company's answer
Closed with explanation
On time
Yes, within 15 days
  1. Apr 19, 2017Complaint received
  2. Apr 20, 2017Sent to Nelnet (1 day later)
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More Nelnet complaints about dealing with my lender or servicer

ReceivedAboutIssueStateAnswerOn time
Apr 21, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceNVExplainedYes
Apr 21, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledNYExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerDon't agree with fees chargedAZExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledVAExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerKeep getting calls about my loanMNExplainedYes
Apr 20, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceOKExplainedYes
Apr 19, 2017Student loansDealing with my lender or servicerHaving problems with customer serviceINExplainedYes
Apr 19, 2017Student loansDealing with my lender or servicerReceived bad information about my loanTNExplainedYes
Apr 19, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledCOExplainedYes
Apr 19, 2017Student loansDealing with my lender or servicerTrouble with how payments are handledCOExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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