Case file
Student loans
Complaint 2508987 Access Group
Explained- Product
- Student loan · Private student loan
- Detail
- Trouble with how payments are being handled
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Jun 13, 2017Complaint received
- Jun 13, 2017Sent to Access Group
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Access Group complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Aug 8, 2025 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | TX | Explained | Yes |
| Sep 5, 2024 | Student loans | Dealing with your lender or servicerNeed information about your loan balance or loan terms | ME | Explained | Yes |
| Jul 11, 2024 | Student loans | Dealing with your lender or servicerProblem with customer service | MD | Explained | Yes |
| Aug 14, 2023 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | AZ | Explained | Yes |
| Feb 19, 2021 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | AZ | Explained | Yes |
| Feb 11, 2021 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | DC | Explained | Yes |
| Nov 6, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | CA | Explained | Yes |
| Sep 28, 2020 | Student loans | Dealing with your lender or servicerProblem with customer service | CA | Explained | No |
| Mar 5, 2020 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | MN | Explained | Yes |
| Jan 15, 2020 | Student loans | Dealing with your lender or servicerKeep getting calls about your loan | TN | Explained | Yes |
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