Case file
Student loans
Complaint 25498211 Citizens Bank
Explained- Product
- Student loan · Private student loan
- Detail
- Problem with personal statement of dispute
- Filed by
- Phone · Older American
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Aug 18, 2026Complaint received
- Aug 18, 2026Sent to Citizens Bank
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Citizens Bank complaints about problem with a company's investigation into an existing problem
| Received | About | Issue | State | Answer | On time |
|---|
| Nov 4, 2026 | Bank accounts | Problem with a company's investigation into an existing problemDifficulty submitting a dispute or getting information about a dispute over the phone | RI | Money back | Yes |
| Oct 29, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NY | In progress | Yes |
| Oct 29, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | IN | Explained | Yes |
| Oct 27, 2026 | Mortgages | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | PA | Explained | Yes |
| Oct 27, 2026 | Bank accounts | Problem with a company's investigation into an existing problemProblem with personal statement of dispute | RI | Money back | Yes |
| Oct 24, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | NJ | Explained | Yes |
| Oct 14, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | CA | Explained | Yes |
| Oct 8, 2026 | Credit reporting | Problem with a company's investigation into an existing problemInvestigation took more than 30 days | DE | Explained | Yes |
| Oct 6, 2026 | Credit reporting | Problem with a company's investigation into an existing problemTheir investigation did not fix an error on your report | FL | Explained | Yes |
| Oct 3, 2026 | Credit reporting | Problem with a company's investigation into an existing problemWas not notified of investigation status or results | NJ | Explained | Yes |
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