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Case file

Money transfers & apps

Complaint 25813882 U.S. Bank

Explained
Company
U.S. Bank
Product
Money transfer, virtual currency, or money service · Check cashing service
From
California 95060
Filed by
Web · Older American
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Aug 25, 2026Complaint received
  2. Aug 25, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about unexpected or other fees

ReceivedAboutIssueStateAnswerOn time
Oct 28, 2026Prepaid & gift cardsUnexpected or other feesTXExplainedYes
Oct 26, 2026Prepaid & gift cardsUnexpected or other feesILMoney backYes
Oct 15, 2026Money transfers & appsUnexpected or other feesORExplainedYes
Sep 25, 2026Prepaid & gift cardsUnexpected or other feesGAMoney backYes
Sep 17, 2026Prepaid & gift cardsUnexpected or other feesALMoney backYes
Sep 1, 2026Money transfers & appsUnexpected or other feesCAExplainedYes
Aug 26, 2026Prepaid & gift cardsUnexpected or other feesCOExplainedYes
Aug 18, 2026Money transfers & appsUnexpected or other feesMDExplainedYes
Aug 17, 2026Prepaid & gift cardsUnexpected or other feesOHMoney backYes
Aug 6, 2026Prepaid & gift cardsUnexpected or other feesNJExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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