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Case file

Prepaid & gift cards

Complaint 27293293 U.S. Bank

Explained
Company
U.S. Bank
Product
Prepaid card · General-purpose prepaid card
Detail
Trouble getting information about the card
From
Washington 98136
Filed by
Web
Company's answer
Closed with explanation
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Sep 15, 2026Complaint received
  2. Sep 15, 2026Sent to U.S. Bank
  3. AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More U.S. Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 25, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Oct 23, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Oct 10, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to send money to another personNJFixedYes
Oct 6, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNEExplainedYes
Oct 5, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Oct 1, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMAExplainedYes
Sep 28, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Sep 25, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNCExplainedYes
Sep 18, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Sep 17, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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