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Case file

Prepaid & gift cards

Complaint 29635626 U.S. Bank

Fixed
Company
U.S. Bank
Product
Prepaid card · Payroll card
Detail
Trouble using the card to send money to another person
From
New Jersey 08096
Filed by
Web · Servicemember
Company's answer
Closed with non-monetary relief
On time
Yes, within 15 days
Public statement
Company has responded to the consumer and the CFPB and chooses not to provide a public response
  1. Oct 10, 2026Complaint received
  2. Oct 10, 2026Sent to U.S. Bank
  3. AnsweredClosed with non-monetary relief

Closed with non-monetary relief: the company fixed something - corrected a record, changed an account, stopped collection - without paying money. The consumer's own description is not published with this record.

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More U.S. Bank complaints about trouble using the card

ReceivedAboutIssueStateAnswerOn time
Oct 25, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardALExplainedYes
Oct 23, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardTXExplainedYes
Oct 6, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNEExplainedYes
Oct 5, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Oct 1, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineMAExplainedYes
Sep 28, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineOHExplainedYes
Sep 25, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineNCExplainedYes
Sep 18, 2026Prepaid & gift cardsTrouble using the cardTrouble using the card to spend money in a store or onlineCAExplainedYes
Sep 17, 2026Prepaid & gift cardsTrouble using the cardProblem with direct depositMIExplainedYes
Sep 17, 2026Prepaid & gift cardsTrouble using the cardTrouble getting information about the cardILExplainedYes

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Complaint records are public consumer complaints filed with U.S. regulators, checked (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works

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