Complaint 2793835 SunTrust

Explained

Company: SunTrust
Product: Payday loan, title loan, or personal loan · Personal line of credit
Issue: Charged fees or interest you didn't expect
From: California 92311
Filed by: Postal mail
Company's answer: Closed with explanation
On time: Yes, within 15 days
Public statement: Company has responded to the consumer and the CFPB and chooses not to provide a public response

Jan 25, 2018Complaint received
Jan 25, 2018Sent to SunTrust
AnsweredClosed with explanation

Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.

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More SunTrust complaints about charged fees or interest you didn't expect

Received	About	Issue	State	Answer	On time
Jan 30, 2020	Payday & personal loans	Charged fees or interest you didn't expect	FL	Money back	Yes
Sep 28, 2018	Payday & personal loans	Charged fees or interest you didn't expect	TX	Fixed	Yes
Oct 12, 2017	Payday & personal loans	Charged fees or interest you didn't expect	FL	Explained	Yes
Aug 1, 2017	Payday & personal loans	Charged fees or interest you didn't expect	VA	Explained	Yes
Apr 24, 2017	Payday & personal loans	Charged fees or interest you didn't expect	CA	Explained	Yes

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Complaint records are public consumer complaints filed with U.S. regulators, checked 6 minutes ago (newest received Nov 15, 2026). Complaints are consumers' own accounts and are not verified; counts grow with a company's size. How the data works