Case file
Student loans
Complaint 2823648 SunTrust
Explained- Product
- Student loan · Federal student loan servicing
- Detail
- Received bad information about your loan
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Feb 23, 2018Complaint received
- Mar 9, 2018Sent to SunTrust (14 days later)
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More SunTrust complaints about dealing with your lender or servicer
| Received | About | Issue | State | Answer | On time |
|---|
| Feb 6, 2020 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | IL | Explained | Yes |
| Nov 3, 2019 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | TX | Explained | Yes |
| Oct 23, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | NY | Explained | Yes |
| Oct 10, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | CA | Explained | Yes |
| May 30, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| May 14, 2018 | Student loans | Dealing with your lender or servicerDon't agree with the fees charged | TN | Explained | Yes |
| May 11, 2018 | Student loans | Dealing with your lender or servicerTrouble with how payments are being handled | MT | Explained | Yes |
| Mar 7, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | NC | Explained | Yes |
| Jan 16, 2018 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | PA | Explained | Yes |
| Dec 12, 2017 | Student loans | Dealing with your lender or servicerReceived bad information about your loan | OR | Explained | Yes |
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