Case file
Mortgages
Complaint 28504207 Shellpoint Mortgage Servicing
Explained- Product
- Mortgage · Conventional home mortgage
- Detail
- Trying to communicate with the company to fix an issue with the loan closing
- Filed by
- Web
- Company's answer
- Closed with explanation
- On time
- Yes, within 15 days
- Public statement
- Company has responded to the consumer and the CFPB and chooses not to provide a public response
- Sep 28, 2026Complaint received
- Sep 28, 2026Sent to Shellpoint Mortgage Servicing
- AnsweredClosed with explanation
Closed with explanation: the company replied and explained its position, but gave no money back and changed nothing. The consumer's own description is not published with this record.
More Shellpoint Mortgage Servicing complaints about closing on a mortgage
| Received | About | Issue | State | Answer | On time |
|---|
| Oct 27, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | AZ | In progress | Yes |
| Oct 26, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | NY | In progress | Yes |
| Oct 26, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | FL | In progress | Yes |
| Oct 23, 2026 | Mortgages | Closing on a mortgageDelays with the closing process | OH | In progress | Yes |
| Oct 21, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | NJ | In progress | Yes |
| Oct 19, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | CA | In progress | Yes |
| Oct 19, 2026 | Mortgages | Closing on a mortgageChanges in loan terms during or after closing | CA | In progress | Yes |
| Oct 6, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | CA | In progress | Yes |
| Oct 4, 2026 | Mortgages | Closing on a mortgageTrying to communicate with the company to fix an issue with the loan closing | IL | In progress | Yes |
| Oct 2, 2026 | Mortgages | Closing on a mortgageFees or costs after closing | FL | Explained | No |
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